Rubbish Collection Tooting Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Tooting provides waste and rubbish collection services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the individual, business, organisation or other entity that requests or receives services from Rubbish Collection Tooting.

1.2 Services means the waste and rubbish removal, clearance, recycling, and related activities provided by Rubbish Collection Tooting, including any loading, transportation and disposal.

1.3 Waste means the items, materials, rubbish, junk, debris or other contents that the Customer requests Rubbish Collection Tooting to collect and remove.

1.4 Booking means a confirmed order for Services placed by the Customer and accepted by Rubbish Collection Tooting in accordance with these Terms and Conditions.

1.5 Site means the premises, property, building, land or location from which the Waste is to be collected.

1.6 Contract means the agreement between the Customer and Rubbish Collection Tooting for the provision of Services, comprising these Terms and Conditions and any specific details confirmed in the Booking.

2. Scope of Services

2.1 Rubbish Collection Tooting provides waste and rubbish collection services for domestic and commercial Customers, including one-off clearances, regular collections, garden waste removal, bulky item collection and other non-hazardous waste services.

2.2 The exact scope of the Services, including the type and approximate quantity of Waste to be removed, the collection date, time window and any access requirements, will be agreed at the time of Booking and confirmed by us.

2.3 We reserve the right to refuse to collect certain items or materials where they are considered hazardous, unsafe, prohibited by law or inconsistent with our licence, permits or policies. This includes, but is not limited to, asbestos, certain chemicals, gas bottles, medical waste and pressurised containers.

2.4 We may at our discretion agree to additional services or the collection of extra Waste on the day of service, subject to capacity and additional charges which will be notified to the Customer for approval before proceeding.

3. Booking Process

3.1 Customers can request a Booking by contacting Rubbish Collection Tooting via telephone, email or online enquiry, providing accurate details of the Waste, the Site and the preferred collection date and time.

3.2 All Bookings are subject to availability and are only confirmed when Rubbish Collection Tooting issues a written or verbal confirmation, including a reference, an agreed price or pricing basis, and the scheduled collection details.

3.3 The Customer must ensure that all information provided at the time of Booking is full, accurate and not misleading. This includes the type, estimated volume or weight of Waste, access conditions, parking arrangements and any special circumstances that may affect the Service.

3.4 If, on arrival at the Site, the actual Waste or Site conditions differ materially from those described at the time of Booking, we may adjust the price, alter the Service, or decline to carry out the Service in whole or in part. Any revised charges will be clearly explained to the Customer before work continues.

3.5 For commercial Customers engaging us for regular or scheduled waste collections, additional terms relating to frequency, minimum volumes and contract length may be agreed in writing and will form part of the Contract.

4. Access, Parking and Customer Obligations

4.1 The Customer is responsible for providing safe, reasonable and lawful access to the Site on the agreed collection date and time window.

4.2 The Customer must ensure that appropriate parking or stopping arrangements are available for our vehicles as close as reasonably practicable to the collection point. Where parking charges, permits or authorisations are required, the Customer is responsible for arranging or paying for these unless otherwise agreed in advance.

4.3 If our staff are unable to access the Site or the Waste due to locked gates, restricted entry, unsafe conditions, incorrect address details or other issues outside our control, we may charge a wasted journey fee or apply our standard cancellation charges.

4.4 The Customer must ensure that the Waste to be collected is clearly identified, separated where necessary, and not contaminated with hazardous substances or materials that are prohibited from collection.

4.5 The Customer warrants that they have full authority to allow us to access the Site and remove the Waste. The Customer will indemnify Rubbish Collection Tooting against any claim brought by a third party alleging that the removal of Waste was not authorised.

5. Pricing and Payments

5.1 Prices for our Services may be based on a combination of factors, including but not limited to: the estimated volume or weight of Waste, the type of Waste, the labour required, access conditions, distance from vehicle to collection point and disposal or recycling costs.

5.2 Indicative prices may be provided at the enquiry stage. Final prices will be confirmed at the time of Booking, based on the information supplied, and may be adjusted on site if the actual Waste or conditions differ materially from those described.

5.3 Unless otherwise stated, all prices are quoted in pounds sterling and are exclusive of any applicable taxes, fees or levies which will be added where required by law.

5.4 For residential Customers, payment is generally due on completion of the Service, unless agreed otherwise. We may accept payment by cash, card or other methods notified by us from time to time.

5.5 For commercial Customers, we may at our discretion offer payment on invoice, subject to credit checks and agreed payment terms. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.

5.6 If the Customer fails to make any payment when due, we may suspend further Services, charge interest on overdue amounts at the statutory rate, and recover all reasonable costs incurred in pursuing the debt, including legal and collection costs.

6. Cancellations, Rescheduling and Wasted Journeys

6.1 The Customer may cancel or reschedule a Booking by giving us notice before the scheduled collection time. Specific cancellation windows and any applicable charges will be communicated at the time of Booking.

6.2 As a general guideline, where a Booking is cancelled more than 24 hours before the scheduled collection, no cancellation fee will usually apply. Where cancellation occurs less than 24 hours before the scheduled collection, we may charge a cancellation fee to cover our reasonable costs.

6.3 If our team attends the Site at the agreed time and is unable to complete the Service due to reasons beyond our control, including but not limited to lack of access, incorrect address, the Waste not being available, or health and safety concerns, we may charge a wasted journey fee.

6.4 We reserve the right to cancel or reschedule a Booking where it is necessary due to circumstances beyond our reasonable control, including extreme weather, vehicle breakdown, staff illness, accidents, or legal or regulatory restrictions. In such cases, we will aim to notify the Customer as soon as practicable and arrange an alternative collection time.

6.5 Where we cancel a Booking and are unable to provide an alternative suitable date or time, any advance payments made by the Customer for that Booking will be refunded.

7. Performance of Services

7.1 Our staff will carry out the Services with reasonable care and skill, in a professional manner and in accordance with applicable laws and regulations relating to waste management and transport.

7.2 Upon arrival at the Site, our team will inspect the Waste and confirm the agreed price or any adjustments required. No work will proceed until the Customer has accepted any revised pricing where applicable.

7.3 We will use reasonable efforts to arrive within the agreed time window. However, times are estimates and not guaranteed. We are not liable for any loss or inconvenience caused by delays outside our reasonable control.

7.4 Once the Waste is loaded onto our vehicle and the Service is complete, the Customer will be given an opportunity to inspect the cleared area. Any concerns about the Service must be raised with our team at that time or reported to us promptly.

8. Waste Regulations and Environmental Compliance

8.1 Rubbish Collection Tooting operates in accordance with relevant UK waste legislation, including duty of care obligations for the transport and disposal of controlled waste.

8.2 We will take the Waste collected to appropriately licensed transfer stations, recycling facilities or disposal sites and will use reasonable endeavours to maximise recycling and recovery where practicable.

8.3 The Customer is responsible for ensuring that the Waste presented for collection is lawful to dispose of and does not contain prohibited, hazardous, infectious or regulated materials for which we are not licensed or equipped.

8.4 If hazardous or prohibited items are discovered within the Waste, we may refuse to collect them, or if discovered after loading, we may return them to the Customer or arrange specialist handling at additional cost to the Customer.

8.5 Title to the Waste transfers to Rubbish Collection Tooting once it is loaded onto our vehicle, except where prohibited items are identified, in which case title may revert to the Customer as required by law or regulatory guidance.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot lawfully be excluded or limited.

9.2 Subject to clause 9.1, Rubbish Collection Tooting will not be liable for any indirect, special or consequential loss, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services or these Terms and Conditions.

9.3 Our total aggregate liability to the Customer for any loss or damage arising from or in connection with a particular Booking, whether in contract, tort, negligence or otherwise, shall not exceed the total charges paid or payable by the Customer for that Booking.

9.4 The Customer is responsible for protecting surfaces, fixtures and fittings within the Site that may be susceptible to damage during the clearance, such as floors, walls, door frames, stairwells and driveways. We will take reasonable care but cannot be held responsible for wear and tear or cosmetic damage that is reasonably incidental to the performance of the Services.

9.5 We will not be responsible for loss or damage arising from inaccurate information provided by the Customer, failure to identify items of value mixed with Waste, or the removal of items that the Customer did not clearly indicate should be retained.

9.6 The Customer should remove and retain personal documents, valuables, keys and items of sentimental importance prior to the commencement of the Service. We accept no liability for any such items that are disposed of as part of the Waste if they were not separately identified and set aside.

10. Complaints and Dispute Resolution

10.1 If the Customer is dissatisfied with any aspect of our Services, they should contact us as soon as possible, providing full details of the issue and any supporting information.

10.2 We will investigate complaints promptly and aim to resolve them fairly, either by explaining our findings, offering to rectify any shortcomings in the Service where reasonably practicable, or providing an appropriate refund or partial refund where justified.

10.3 If a dispute cannot be resolved directly between the parties, either party may seek to use mediation or another form of alternative dispute resolution before considering legal proceedings.

11. Data Protection and Privacy

11.1 We collect and process personal data about Customers only to the extent necessary for the administration and performance of the Services, including handling bookings, payments, communication and regulatory compliance.

11.2 We will take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage, and will retain such data only for as long as necessary for the purposes for which it was collected or as required by law.

11.3 Customers have rights in relation to their personal data under applicable data protection laws and may contact us to exercise these rights, subject to legal limitations.

12. Changes to These Terms

12.1 Rubbish Collection Tooting may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or our methods of operation.

12.2 The version of the Terms and Conditions that applies to a Booking will be the version in force at the time the Booking is confirmed, unless a change is required by law or regulatory authority, in which case the updated terms may apply immediately.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

14. General Provisions

14.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of the Terms and Conditions.

14.2 No failure or delay by Rubbish Collection Tooting to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

14.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary in the normal course of business, provided that this does not materially affect the Service provided to the Customer.

14.4 These Terms and Conditions, together with the Booking details and any additional terms agreed in writing, constitute the entire agreement between the Customer and Rubbish Collection Tooting and supersede any prior understandings or arrangements relating to the Services.