Accessibility Commitment for Rubbish Collection Tooting

This Accessibility Statement explains how we work to make information and services for Rubbish Collection Tooting usable and accessible for as many people as possible. Our aim is to ensure that residents, visitors, and businesses in the Tooting area can easily find and understand information about rubbish collection, recycling, and related local services.

Our Accessibility Standards

We aim to comply with the Web Content Accessibility Guidelines WCAG 2.1 to level AA. These guidelines are internationally recognised standards for improving the accessibility of websites and digital services. By following WCAG 2.1 AA, we are working to ensure that our content about rubbish collection in Tooting is perceivable, operable, understandable, and robust for people with a wide range of access needs and technologies.

This includes supporting users who rely on assistive technologies, those who navigate primarily by keyboard, people with visual or hearing impairments, people with cognitive or learning differences, and people accessing rubbish collection information on different devices and screen sizes.

Screen Reader Support

We design our rubbish collection information for the Tooting area so that it can be read and understood using screen readers and other assistive software. We aim to provide clear headings, descriptive text, and logical reading order, so that screen reader users can move through pages efficiently and find key details such as collection times, service changes, and contact options.

We work to ensure that non-text content, such as icons or images that relate to rubbish or recycling services, is accompanied by meaningful text descriptions wherever they convey important information. Our goal is that blind or visually impaired users receive the same key details about rubbish collection in Tooting as sighted users.

Keyboard Navigation

We recognise that some people navigate entirely by keyboard, without a mouse or touch screen. Our intention is that all essential controls and information related to Rubbish Collection Tooting can be accessed using only the keyboard. This includes the ability to move through interactive elements in a logical order, clearly see which element is in focus, and use common keyboard commands to activate buttons or forms.

We regularly check that navigation menus, forms, and any interactive tools for rubbish collection services can be used with the keyboard and that visible focus indicators help users track their position on the page.

Readable and Understandable Content

We strive to use clear, plain language when describing rubbish collection services in Tooting. This includes explaining collection schedules, service eligibility, and how to request additional support in simple terms. We aim to avoid unnecessary jargon and to present information in short, well-structured sections so that it is easier to scan and understand.

Where there are important instructions about how to present rubbish, recycling, or bulky items for collection, we work to state them as clearly as possible so that everyone can follow them without confusion.

Ongoing Improvements

Accessibility is an ongoing effort. We regularly review the way we present information on rubbish collection in the Tooting area and we welcome feedback from users who experience barriers. As technology and standards evolve, we will continue to update our content and design to improve accessibility.

We know that not every part of our information may yet meet the highest accessibility standards, but we are committed to identifying any issues and resolving them where possible.

Contact for Accessibility Requests and Feedback

If you experience difficulty accessing information about rubbish collection in Tooting, or if you need information in an alternative format, you can contact us. We can consider formats such as large print, simple text, or alternative communication methods where reasonable.

To request support or to give feedback about accessibility, please contact our customer service team and let us know:

• The page or information about Rubbish Collection Tooting you were trying to use
• What type of accessibility problem you encountered
• Any format or adjustment that would help you access the information

We will review your request and aim to respond within a reasonable time frame. Your feedback helps us improve accessibility for everyone who relies on rubbish collection services in the Tooting area.