Rubbish Collection Tooting Privacy Policy

This Privacy Policy explains how Rubbish Collection Tooting collects, uses, stores and protects personal data relating to our customers. It applies to all Rubbish Collection Tooting customers within our service area and to anyone who contacts us to enquire about, book or manage rubbish collection and related services.

We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who we are and how to contact us

Rubbish Collection Tooting is the controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed.

If you have any questions about this Privacy Policy, or about how we handle your personal data, you can contact us using the contact details provided on our website or in any service documentation you receive from us.

What personal data we collect

The type of personal data we collect about you depends on how you interact with us and which services you use. We may collect and process the following categories of personal data:

Identification and contact details: name, address, email address, telephone number and any other contact details you choose to provide.

Service information: service address, type of property, details of the rubbish collection or clearance requested, preferred collection times, access instructions and any relevant service notes.

Account and communication data: records of enquiries, bookings, invoices, payment status, complaints, feedback, and any communications between you and Rubbish Collection Tooting by phone, email, messaging or post.

Payment and transaction data: payment method, partial card details where required for payment processing, payment confirmations, refunds and transaction history. We do not store full card numbers or security codes; these are handled by our payment service providers.

Technical and usage data: when you visit our website or interact with our online services, we may collect technical information about your device, browser type, approximate location, and how you use our website, for example pages visited and time spent on each page.

Optional marketing preferences: your choices regarding receiving marketing communications or service updates from us.

How we collect your personal data

We collect personal data in several ways:

Directly from you: when you contact us by phone, email or through our website, when you book a service, create or update an account, provide feedback, or communicate with us in any other way.

From our service operations: when our staff attend a property to carry out a collection or clearance, when we update your service records, and when we record the status of your bookings and payments.

Automatically from your use of our website: through cookies and similar technologies that help us understand how our online services are used and to keep our website secure and functioning properly.

Lawful bases for processing your personal data

We only process your personal data where we have a valid legal basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform our contractual obligations to you. This includes processing your data to provide quotes, confirm bookings, deliver rubbish collection services, take payment and manage your customer account.

Legal obligation: to comply with laws and regulations, for example relating to waste management records, tax, accounting and responding to lawful requests from public authorities.

Legitimate interests: to pursue our legitimate business interests in a way that is proportionate and does not override your rights and freedoms. This may include managing our relationship with you, improving our services, preventing fraud or misuse, ensuring the security of our systems, and keeping basic records of past customers for reference and operational planning.

Consent: where required by law, we rely on your consent, for example for certain types of marketing communications or for the use of optional cookies. You can withdraw your consent at any time by contacting us using the details on our website or by following any unsubscribe instructions provided.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our rubbish collection services, including responding to enquiries, providing quotes, making and confirming bookings, attending properties, completing collections, and resolving any issues.

To manage customer accounts and records, including issuing invoices, processing payments, handling refunds, and maintaining accurate service histories.

To communicate with you about your bookings, service updates, changes to terms or policies, and other information necessary for us to deliver our services.

To improve our services and operations, including monitoring service performance, analysing usage trends, and training our staff.

To comply with our legal and regulatory obligations, such as waste transfer documentation, financial reporting, and responding to lawful requests.

To send you information about similar services, offers or updates, where permitted by law. You can opt out of such communications at any time.

Data sharing and processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where we have a lawful basis to do so. These third parties act as processors or, in some cases, as separate controllers.

We may use data processors to provide services such as payment processing, accounting support, customer relationship management systems, email and communication tools, website hosting, and IT security. These processors only act on our instructions, are subject to contractual obligations to protect your personal data, and may not use it for their own purposes.

We may also share personal data with professional advisers, such as accountants, auditors or legal advisers, and with public authorities or law enforcement agencies when required to comply with legal obligations or to protect our rights or the rights of others.

Where it is necessary to transfer personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting requirements.

In general, we retain customer records, including contact details, service information and transaction history, for as long as you remain an active customer and for a reasonable period afterwards to handle any queries or disputes and to comply with legal obligations.

Financial records and invoices are kept for the period required by tax and accounting law. Communications such as emails or messages may be retained for a period aligned with our operational needs and legal requirements.

When personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked to an identifiable individual.

Your data protection rights

As a data subject, you have certain rights under data protection law in relation to your personal data. Subject to some conditions and exceptions, you may have the following rights:

Right of access: to obtain confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.

Right to rectification: to request correction of inaccurate personal data and completion of incomplete data.

Right to erasure: to request that we delete your personal data where there is no lawful reason for us to continue processing it.

Right to restriction: to request that we restrict the processing of your personal data in certain circumstances, for example if you contest its accuracy or object to our use of it.

Right to data portability: to receive personal data you have provided to us in a structured, commonly used and machine readable format and, where technically feasible, to have it transmitted to another controller.

Right to object: to object to processing that is based on our legitimate interests or for direct marketing. We will stop processing your data for direct marketing immediately and will consider any other objections in line with legal requirements.

Right to withdraw consent: where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the contact details set out on our website or in your service documentation. We may need to verify your identity before responding to your request.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, secure storage, staff training and regular reviews of our procedures.

While we use reasonable efforts to safeguard your personal data, no system can be completely secure. You should take care when providing personal data, especially online, and notify us promptly if you suspect any misuse of your data related to our services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

This Privacy Policy applies to all Rubbish Collection Tooting customers within our service area and is intended to provide clear and transparent information about our data protection practices.